Delivery Policy
Effective Date: 01/05/2026
We aim to provide a smooth, reliable, and timely delivery experience for all furniture orders.
1. Delivery Timeframe
Delivery times vary depending on product type and availability. Standard delivery typically takes 2 to 3 working days after order confirmation. Custom or made-to-order items may take longer depending on production time.
We always aim to deliver within the estimated timeframe, but delays may occur due to factors outside our control.
2. Delivery Areas
We deliver across the UK. Some remote or restricted areas may require additional delivery time or charges.
3. Delivery Process
- Our team or trusted courier partners will contact you before delivery to schedule a convenient time.
- Customers must ensure someone is available at the delivery address to receive the order.
- Delivery is made to the ground floor or doorstep unless otherwise agreed.
4. Customer Responsibility
It is the customer’s responsibility to:
- Provide accurate delivery address and contact details
- Ensure access is clear for safe delivery
- Be available to receive and inspect the order at the time of delivery
We are not responsible for delays or failed deliveries due to incorrect information or customer unavailability.
5. Damages & Issues on Delivery
Customers must inspect the item upon delivery. Any damage or issue must be reported within 48 hours with clear photo/video evidence.
6. Delivery Delays
While we strive for timely delivery, delays may occur due to logistics, supplier issues, weather conditions, or other unforeseen circumstances. We will always keep you updated and work to resolve delays as quickly as possible.
7. Failed Delivery
If delivery fails due to customer unavailability or incorrect details, re-delivery charges may apply.
8. Contact Us
For any delivery-related queries, please contact us at: